Zoe Chatbot Powers up Customer Engagement for Europe’s leading Shopping centres

April 24, 2019

Zoe Chatbot Powers up Customer Engagement for Europe’s leading Shopping centres

In the retail business, one of the key ways to drive revenue is customer satisfaction. With the aid of conversational AI tools such as chatbots and email bots more and more retail set-ups are finding its feet in the highly-competitive market.

After collaborating with Web Spiders Group, a leading British property development and investment company has experienced the difference using the enterprise-specialist chatbot Zoe. Nine of their most sought-after shopping centres are actively reaping the benefits of more seamless customer service. How? Read on to find out.

1. Bullring & Grand Central, Birmingham

Considered to be one of the UK’s most popular shopping and dining destinations with an estimated footfall of 39 million per year, ZOE has been hit up with approximately 35000 visitors so far. From parking facilities to the latest offers, Zoe talks to the users like a human representative.


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2. Westquay Shopping Centre, Southampton

People love shopping, dining, or attending an event at this pulsating shopping centre. Whenever in doubt, they count on Zoe to explore the ins and outs.


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3. The Oracle Shopping Centre, Reading

The visitors never wander aimlessly at this retail destination. They get all the details including parking, directions, visiting hours, latest offers, and so much more by enquiring Zoe.


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4. Les 3 Fontaine

With an annual footfall of about 14 million, people love the joie de vivre of this vibrant French shopping destination. The local visitors are never left unattended as Zoe has all the answers in their regional language.


Z 45. Highcross Leicester

Considering the user insights, navigating this ultra-urbane shopping centre has become so much easier with Zoe’s 24×7 prompt-response service.


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6. Cabot Circus, Bristol

Zoe generally has all the answers the visitors are looking for when they consider dropping by this shopping centre. In case they aren’t getting what they want, they can always leave feedbacks to improvise the bot experience.


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7. Brent Cross, London

Located in one of the UK’s most affluent catchments, Brent Cross has significantly contributed to the success stories of the retail industry. The stories get better with the satisfied users of Zoe who could conveniently navigate the stores.


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8. Dundrum, Dublin

It is very difficult to get a visitor who’s clueless of anything that’s going on in this bustling shopping centre. They simply ask Zoe to find out what to do next.


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9. Victoria Leeds

Anyone can discover their famous boutiques and stores with a click of a button. All they need to do is visit their website and ask Zoe for more options.


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Zoe is updating itself with all of the relevant information and it only gets better each day. Europe’s largest retail destinations are already counting on it to serve its customers better.

So how can you offer the best-in-class customer services for your retail set-up just like these shopping centres? With Zoe, you can feed customised options to get back to your potential buyers and existing customers any time, anywhere. Explore more about Zoe here.   


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