Enterprise Content Management (ECM) systems can manage huge volumes of unorganized data to facilitate a centralized view of client data. Organizations can organize, manage and view content created at different locations in different formats with ECM systems.
ECM tools help build a common data repository for cumulating client information from numerous sources and applications. Latest ECM systems use web technologies to work with various applications, like CRM to access and use the centralized data. ECM systems facilitate the use of CRMs in enterprises.
According to a recent CMO survey, numerous companies are unable to avail full benefits of their CRM tools because of scarcely integrated client data. ECM systems solve this issue by permitting organizations to accumulate customer data to one integrated location for easy access and management.
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Tags: ECM, Enterprise Content Management